Personal data protection policies

Verycook SAS is the company publishing the site https://www.forest-grill.com/fr/ (hereinafter "Verycook").

The protection of your personal data is a priority for us. This policy explains which data we collect, why we collect it, how we use it, and what your rights are. It applies to all visitors, prospects, and customers using the site https://www.forest-grill.com/fr/ (hereinafter the "Site").

1. Data Controller

Verycook acts as the data controller of your personal data.
We ensure their confidentiality and implement the necessary technical and organisational measures to guarantee their security. Our service providers are contractually required to maintain the same level of protection.

2. When do we collect your personal data?

We collect your data when you:

  • create an account on the Site;
  • place an order or use our services;
  • contact our customer service (after-sales, complaints, order tracking);
  • sign up for our newsletter or take part in surveys, competitions or marketing studies;
  • leave a review on our products or services;
  • browse the Site (via cookies and trackers).

3. What data do we collect?

  • Identity and contact data: surname, first name, address, email, telephone.
  • Connection data: IP address, browsing logs.
  • Transactional data: orders, invoices, deliveries.
  • Exchange data with our customer service (emails, calls, chat).

4. Purposes and legal bases

Your data is used solely for the following purposes:

  • Contract performance: management of orders, payments, deliveries, invoicing, after-sales service.
  • Legal obligation: invoicing, product recalls, tax obligations.
  • Legitimate interest: website improvement, fraud prevention, statistics, informational messages about similar products.
  • Consent: sending newsletters, targeted advertising, participation in competitions, placement of non-essential cookies.

In the event of automated fraud prevention processing, decisions are made in a supervised manner and may be contested.

5. Shelf life

  • Customer account and history: as long as you are an active customer, then 5 years after the last activity.
  • Invoices and accounting data: 10 years (legal obligation).
  • Communications with customer service: max. 6 months.
  • Non-essential cookies: max. 13 months.

6. Recipients of the data

Your data is processed solely by:

  • Verycook and its subsidiaries,
  • Our authorised service providers (payment, carriers, after-sales service, emailing, audience analysis).
    In the event of a transfer outside the European Union, appropriate safeguards are put in place (standard contractual clauses, legal framework).

7. Your rights

In accordance with the GDPR, you have the following rights:

  • the right of access to your data,
  • the right to rectification or erasure,
  • the right to restriction of processing,
  • the right to object to certain processing activities (prospecting, targeted advertising),
  • the right to data portability,
  • the right to define post-mortem directives regarding your data.

You may exercise your rights at any time:

  • by email: contact@forest-grill.com
  • by post: Verycook SAS – Service Client Conformité – 7 rue des Platriers – 69009 Lyon – France

You will receive a response within 1 month at most, which may be extended by 2 months in the case of a complex request.

You may also contact the CNIL (www.cnil.fr) if you believe your rights are not being respected.

8. Cookies

The Site uses:

  • technical cookies (essential for the operation of the site and your basket),
  • audience measurement cookies (anonymous statistics),
  • advertising cookies (subject to your consent).

Non-essential cookies are retained for a maximum of 13 months.
You can manage your preferences at any time via your browser or the cookie banner displayed during your first visit.

9. Security and phishing

Verycook will never ask you for your bank details or your password by email.
If you receive a suspicious message (phishing), do not click on the links and contact our customer service.

10. Policy changes

This policy may be updated. In the event of a substantial change, you will be informed via the Site or by email.